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FAQ

What are your opening hours?

We are open from Monday to Friday from 9:00 to 16:30 without interruption.

Where are you located?

Our office is located at 101 rue du midi, 1000 Brussels.

Do you buy jewelry?

No, we only buy and sell gold in the form of coins and bullion.

What payment methods do you accept?

We accept cash up to 3000 €, bank transfers, certified bank checks and Bancontact. We do not take credit cards.

How and when will I be paid?

We can pay up to 500 € in cash. Once this limit is exceeded, the balance will be transfered the same day via bank transfer. Bank notes can only be changed in cash, check or Bancontact.

Do I have to register before placing an order?

Process of confirmation and follow-up of your order being done via our online platform, we invite you to first create an account before contacting us to accelerate and facilitate your purchases. Go to "my account" section.

How to buy gold?

If you wish to buy, you can contact us at +32 2 / 513.92.40 to set the rates. For small quantities (<3000€), we invite you to go directly to our counter.

How to sell gold?

If you want to sell, you must go to our counter to have your gold appraised. For information, the prices of the main coins and bullion are updated every minute on our site. 

When should I pick up my purchases?

Once we receive your payment, you will get an email inviting you to pick up your purchases. It is advisable to come and pick it up within 10 days of receiving the email. If you do not know how to pick them up within this time period, do not hesitate to contact us. 

How do I know if the coins and ingots are genuine?

With 30 years of experience and qualified collaborators, we offer a reliable service of expertise that guarantees you the conformity of the products you buy. 

Should I clean my coins before coming to sell them?

Never clean your coins yourself! You risk damaging their very fine and fragile details and once cleaned we will buy them under the value of gold. 

Is there any commission or fee to the displayed prices?

No, all prices are net. There are no other fees or commissions, you will pay the displayed price. 

Do I have to pay taxes on profits?

No, in Belgium capital gains realized on investment gold are not taxable; however, you must be a Belgian resident to benefit from this law. In addition, investment gold is not subject to VAT.