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General Conditions and terms of sale

1. Legal mentions

The website is accessible via the address www.goldforex.be (hereinafter the “Site”) is edited by the company Gold and Forex International S.A., whose registered office is located at 101 Rue du Midi, 1000 Brussels.It is present in the commercial register of the Brussels trade and companies with the VAT number BE 872.944.570

2. Définitions

- GFI: Gold and Forex International S.A/N.V.

- Le Client : toute personne physique ou morale réalisant une opération d’achat ou de vente avec GFI.

- CGV : Les présentes « Conditions Générales de Vente »

- The website: www.goldforex.be

- Order: An order is an instruction communicated to GFI. This refers to the purchase or sale of a certain quantity of precious metals or currencies at a fixed rate.

- Good Delivery Bar : Ingot « in good delivery » LBMA – see http://www.lbma.org.uk/the-good-delivery-list

3. Scope of the GSC

Les présentes CGV régissent toutes les transactions d'achat et de vente ainsi que l'utilisation des services accessibles depuis le Site Internet, effectuées par une personne physique ou morale.

Gold & Forex International se réserve le droit de modifier ou rectifier des clauses contractuelles. Dans ce cas, la publication sur le site Internet a valeur de notification de ces modifications.

Toute utilisation des services accessibles depuis le Site implique l'acceptation sans réserve ni restriction des présentes CGV..

L'achat et la vente par une personne physique est exclusivement autorisé à un client majeur.

4. Services accessible by phone

GFI allows clients to purchase or to sell gold or banknotes as well as other precious metals, these must comply with the terms set forth herein.

GFI reserves the right to decline access to its services to any client whose previous orders or sales have been subject of a payment or delivery incident or suspicion of frauds.

5. General information about sale and purchase

Any financial investment can be subject to market fluctuation. The client who sells or buys currencies, gold or precious metals should therefore be aware that no profit is guaranteed.

Buying and selling transactions may be subject to taxation depending on the country of residence. It is the responsibility of the client to comply with the tax laws of the client’s country of residence.

Under no circumstances can GFI be held responsible for the absence of a declaration by the customer.

In case of doubt, the client should seek advice regarding the laws or procedures that should be followed. Any buying or selling decisions by the client is made under its sole responsibility.

6. Rates taken into account when carrying out transactions by telephone

The price of gold, currencies and other metals are based on their rates on the markets at the time of order; As a result, the order must imperatively and exclusively be carried out by phone with an employee of GFI, it is the collaborator who will set the final rate to be used for the transaction. The prices on the website are for coins in good condition and for ingots of 24 carat international “good delivery” bar certified LBMA. All prices are shown in EUR and the rates given on the site are for information only.

7. Terms for the purchase/sale by a client

The client must provide his/her surname, first name and email address as well as his/her mobile or landline phone number. Should any of these information be missing, the order will not be processed.

As soon as the client agrees with the order over the phone; the product, the quantity and the rate, the transaction is considered firm and final. The client must then accept and confirm the order as soon as possible, no later than the same day.

The client will receive an email with a link inviting him/her to confirm the order via “my account” area. The client must fill additional information if requested and confirm the order with the instruction provided. The client must tick that he/she agrees the GCS and the no right of withdrawal (see article 8).

By accepting these general terms of sales, the client acknowledges having read articles 60 to 65 of the anti-money laundering law of the 18th September 2017 (see point 14 on the GDPR).

GFI reserves to right to rectify any discrepancies in the confirmation of the client’s order.

In the case of purchase (sale by GFI), the client proceeds to the bank transfer which will be provided via email. The payment is made, except explicit exemption given by GFI, exclusively by bank transfer, certified bank cheque or cash and this, within 48 hours of placing the order. Note that only the first 3.000 EUR can be paid in cash (see the law of 18th September 2017). GFI will keep you updated when the funds are received, the client is then invited to contact GFI in order to fix a date for delivery.

In the case of a sale (purchase by GFI), we ask for a delivery within 2 business days. The result of the sale will, at the client’s choice, be paid into an account or paid by bank cheque. GFI reserves the right to limit the amount paid in cash based on the client’s history. Only the first 500 EUR can be paid in cash (see law of 18 September 2017). For both buying and selling, GFI reserves the right to ask the customer for a deposit equivalent to 10% of the amount of the transaction before placing the order.

For both purchase or sale, GFI immediately place your order (buy or sell) by hedging it on the market, which means that once it is fixed over the phone, you are bound by the order.

In the event of the non-compliance with the terms and conditions provided in the GCS, GFI reserves the right to recover any difference to its detriment by any means of law. Le Client doit communiquer son nom, prénom, adresse email ainsi que son numéro de téléphone fixe ou mobile, à défaut sa demande ne pourra pas être traitée.

8. No right of withdrawal

In accordance with ART VI, 55 to 57 of the CDE (Code of Economic Law) the right of withdrawal can not be exercised. As gold, metal and currency prices are subject to fluctuations in the financial market, the Customer can not exercise the right of withdrawal after having placed the order by telephone and / or confirmed electronically.

9. Delivery of the order

The client takes delivery of the order on GFI’s premises. There are no other means of delivery.

The precious metals ordered will only be available once the funds have been received on the agreed bank account or paid with a certified bank cheque given at the time of pickup. The client is invited to contact GFI before the pickup to make sure the order is ready. In some cases, the delivery may be delayed for various reasons.

10. Signature of the invoice

The client needs to sign the invoice (if with a name) at the time of receiving the products and / or when delivering product sold.

The client, upon receipt of the order, must verify that it corresponds to the quality, weight and quantity mentioned on the invoice.

In case of inconsistency, the client must make a remark at the time of delivery.

11. Sales by the client

GFI primarily purchases gold coins and bullion but can also trade other precious metals, such as silver, platinium or rhodium. GFI does not buy gold jewelry.

12. Delivery of product sold by the client

GFI purchases gold bullion and gold coins only if they are presented in the office and in accordance with the terms and conditions set forth in article 13.

13. Value of the goods

The value of the product depends on its quality, sometimes its rarity, it's fine weight and the price of gold.

The rate is determined when the order is placed by telephone or at the time of delivery in GFI’s premises if the rate was not fixed previously or if an expertise is necessary. A valuation will be carried out by our experts who will determine whether the quality fits the market quality for coins and good delivery for ingots.

If the bullion or coins do not meet these criteria, the prices will be adapted accordingly. If necessary, GFI will have to carry out analysis that the client will bear the cost.

14. Personal Data

We refer to Articles 60 to 65 of the Anti-Money Laundering Act of 18 September 2017

http://www.ctif-cfi.be/website/images/FR/law_be/loifr-nl-en.pdf and more particularly Articles 64 and 65

Art. 64 &2 Obliged entities only process personal data in accordance with this Law for ML/TF prevention purposes and do not subsequently process this data in a way that is incompatible with these purposes.

Art. 65 The person whose personal data are processed in accordance with this Law does not have the right to access and correct his or her data, nor the right to be forgotten, nor the right to portability of these data, nor the right to object, nor to the right not to be profiled, nor to the notification of security failures.

The right of the individual involved to access personal data relating to him is exercised indirectly, pursuant to Article 13 of the aforementioned Law of 8 December 1992, through the Commission for the Protection of Privacy established by Article 23 of the same Law.

If the customer wants to delete his account online on the website and all information about it on this application, he must send a request by email to GFI who will erase these data. Please note, however, that this deletion will only apply to the online application and not the transaction history, personal data and probative documents that GFI has in-house under the AML Act.

14 bis : General Data Protection Regulation (GDPR)

We refer to Articles 60 to 65 of the Anti-Money Laundering Act of 18 September 2017

http://www.ctif-cfi.be/website/images/FR/law_be/loifr-nl-en.pdf and more particularly Articles 64 and 65

Art. 64 &2 Obliged entities only process personal data in accordance with this Law for ML/TF prevention purposes and do not subsequently process this data in a way that is incompatible with these purposes.

Art. 65 The person whose personal data are processed in accordance with this Law does not have the right to access and correct his or her data, nor the right to be forgotten, nor the right to portability of these data, nor the right to object, nor to the right not to be profiled, nor to the notification of security failures.

The right of the individual involved to access personal data relating to him is exercised indirectly, pursuant to Article 13 of the aforementioned Law of 8 December 1992, through the Commission for the Protection of Privacy established by Article 23 of the same Law.

If the customer wants to delete his account online on the website and all information about it on this application, he must send a request by email to GFI who will erase these data. Please note, however, that this deletion will only apply to the online application and not the transaction history, personal data and probative documents that GFI has in-house under the AML Act.

15. Liability

GFI does not advise the client on the opportunity to buy or sell gold, currencies or precious metals.


GFI cannot guarantee that the client will make a profit with the investment made.


In no event shall GFI be liable in the event of any failure of the telecommunication, server hosting the site or other sites, or the non receipt of e-mails, faxes or letters sent by the client.


The data accessible from the site are published for information only.


As such, GFI cannot be held responsible for any difference between the prices provided on the site and the actual rate given during the order/transaction. Nor can it be held liable in the event of a strike, malfunctioning of the gold market, interruption of the gold quotation, or for any act of god (force majeure), as defined by the Belgian Jurisprudence.

16. Temporary interrruption

GFI reserves the right to temporarily close access to its site, to ensure the maintenance of hardware and / or software and infrastructure implemented from its access, or in case of a peak in the traffic. The responsibility of GFI cannot be engaged in such events.

17. Money laundering

It is prohibited for the client to carry out transactions which could be seen as money laundering or financing of terrorism.

The client acknowledges by signing the invoice that the origin and destination of the metals, currencies and funds exchanged are in no way of unlawful.

18. Contact

The client is invited to contact GFI via email : info@goldforex.be or trough the phone : + 32 2 513.92.40. We will make our best to answer to you as soon as possible.

19. Governing laws and Jurisdictions

 The above conditions fall under the governing laws of Belgium. In case of litigation the Tribunal de commerce francophone de Bruxelles is competent.